Tawi Catalogue
80+
Fresh Vegetables
Quality, fresh, and affordable — perfect for home cooking, meal prep, and everyday essentials.
60+
Fresh Fruits
Get the best of local fruit — sweet, juicy, and in season. A reliable range of fruits at prices that make sense.
35+
Fresh Herbs & Spices
Aromatic, fresh, and flavour-packed — perfect for elevating every dish, from home cooking to gourmet creations.
25+
Fresh Grains
Quality, fresh, and available in bulk — ideal for kitchens, retailers, and large-scale meal prep.
10+
Export Grade
Premium, fresh, and export-ready — grown to meet global standards for quality, safety, and taste.
Farm-Fresh Eggs
Fresh eggs sourced straight from local farms — graded, packed, and delivered to your kitchen.
Why Buy From TAWI?
Quality you can trust. Choice you can count on. Delivery you can depend on.
Tawi’s three-stage quality control process ensures that all of the food you receive is of a high standard. Products are sourced when we receive your order, ensuring the food does not spend time wilting in a warehouse but, instead, is packed and delivered straight to you.
We offer fresh fruit, vegetables, herbs and spices, meats and eggs, all with clearly marked prices. When you buy from Tawi, the overall range of produce is wider than local markets as we offer foods in-season and out-of-season from all over Kenya.
The order management system is simple to use, offering an elegant but detailed user dashboard. Price is clearly indicated throughout the page, with delivery charge included. You can add notes to any item on your order (e.g. ‘please supply unripe green mangoes’). This simplicity creates time for you to focus on your food business.
We deliver to specific hourly time-slots within 24 hours of order and you have the final say over the delivery. The value we create by simplifying the supply chain, we put back into quality.
The values of the business are rooted in sustainability and building capacity in country. Partnering with us means partnering with those values. The value we create by simplifying the supply chain we put back into Kenya.
Getting Started as a Buyer
Registering with TAWI is simple. To sign up, you’ll need:
- Your business name and address
- Your business registration number
- Your Kenyan National ID
- A valid email address
Our team will verify your details quickly, ensuring a smooth and streamlined onboarding process.
Most Frequently Asked Questions About Tawi.
1. Registration & Account
Who can register as a buyer on Tawi?
Any licensed commercial kitchen — hotel, restaurant, caterer, school, processor or hospital — can register. You must be 18+ with valid business and contact details.
How do I sign up?
Register through the Tawi Platform by filling in your business and delivery details. You’ll receive a confirmation once your account is approved.
Why do you need my business details?
To verify your account, meet regulatory “Know Your Customer” (KYC) requirements, and ensure smooth order and delivery processing.
2. Orders & Deliveries
How do I place an order?
Log into your Tawi account, browse the catalogue, add items to your cart, confirm your delivery address, and check out.
When will I receive my order?
Orders placed before the daily cut-off time are delivered the next day. Orders placed after cut-off are delivered within two days.
Can I cancel or edit my order?
You can edit or cancel your order before the cut-off time. After that, the order is locked for processing.
Where will my order be delivered?
To the delivery address listed in your profile. You can add or update multiple delivery addresses in your account settings.
3. Returns & Quality
What if I’m not satisfied with the produce delivered?
You can inspect the produce at delivery and return any items (in part or whole) before signing the delivery note. Returns are recorded on the note and taken back to the packhouse.
Can I return items after signing the delivery note?
No. Once the delivery note is signed, the produce is considered accepted and payable.
4. Payments
How do I pay for my order?
Payments can be made on delivery or within 48 hours of receiving your order, unless otherwise agreed in writing.
Do you offer payment incentives?
Yes. Buyers who pay within three days of the invoice date get a 1% discount on their next order (if placed within 30 days).
What happens if payment is late?
Late payments attract 1.5% interest per month on the outstanding balance and may lead to suspension of deliveries until full settlement.
5. Account Management
What’s on my buyer dashboard?
Your dashboard shows order history, order status, and analytics on your purchases.
What if I forget my password or suspect unauthorized access?
Reset your password immediately via the Platform and notify us so we can secure your account.
What happens if I don’t use my account?
Inactive accounts are closed after six months of no activity (with a 30-day notice).
6. Platform & Service
When is the Tawi Platform available?
The Platform runs 24/7, except during scheduled maintenance, which we’ll always notify you about.
What if the Platform is unavailable or I have a technical issue?
Contact Tawi through the official contact channels. We’ll work to restore services as quickly as possible.
What if I suffer losses due to system downtime?
Tawi will work to restore services but is not liable for losses resulting from circumstances beyond our control (e.g., power failure, internet issues, force majeure).
7. Data & Privacy
How does Tawi handle my data?
We collect only necessary business and personal information for account verification and service delivery, and we comply fully with Kenya’s Data Protection Act.
Can Tawi share my information?
Only as required by law or to trusted service providers (e.g., logistics partners, CRBs) strictly for service delivery.
8. Support
How can I reach Tawi for support or complaints?
Contact us directly via email at info@tawifresh.com or call us on +254 116 000 086 for assistance or queries regarding your account or deliveries.