How do I report a product complaint?

You can report it through our service desk team. You can get in touch with us at or call us on +254 701 081 049 / +254 20 7767030.

When is my payment due?

On delivery of the produce unless there is a separate agreement between you and TAWI.As we onboard you onto the platform, we will agree on payment terms and sign a contract to reflect the same.

How do I check the status of my order?

You can check your order status on the dashboard by logging into your account on, and going to Account > Orders. We will also update the order status and notify you by email.