You can report it through our service desk team at servicedesk@tawifresh.com or call us on +254 701 081 049 / +254 20 7767030.

You can report it through our service desk team.

You can get in touch with us at servicedesk@tawifresh.com or call us on +254 701 081 049 / +254 20 7767030.

If an item is missing from your order, you can mark your order as incomplete on the platform and we will ensure the item is delivered to you.

On delivery of the produce unless there is a separate agreement between you and TAWI.
As we onboard you onto the platform, we will agree on payment terms and sign a contract to reflect the same.

You can make your payment by Mpesa till number, bank transfer, debit or credit card.

You can check your order status on the dashboard by logging into your account on www.tawifresh.com, and going to Account > Orders. We will also update the order status and notify you by email.

Cut-off time for orders is currently set at 11 am.

We will deliver your order at no extra cost to you.

Yes, the minimum order spend on TAWI is KES 2,000.

Yes, we have built in an approval matrix to take care of organisations that require orders to be approved before delivery.

You can add multiple delivery addresses in your account.
Each order will be delivered to a particular address and cannot be split into multiple delivery addresses. Therefore; if you would like products delivered to different addresses, please place them as different orders.

For Farmers, Click the ‘Get Started’ Button > ‘Seller’ on the homepage, provide your personal, farm and inventory details, create your account and submit your application for approval by TAWI.

For Commercial Kitchens, Click the ‘Get Started’ Button > ‘Buyer’, provide your business details, create your account, and submit your application for approval by TAWI.

All orders received before the cut-off time of 11 am will be delivered by midday of the next working day.

Both farmers and commercial kitchen users can update their profile on the 'Settings Tab' under 'Dashboard' by logging into your account on www.tawifresh.com.

Password reset button can be found on the log in screen on the platform. For buyers, enter your registered email address and an email with the reset password link will be sent to your email. Use this link to reset your password. For sellers, enter your registered mobile phone number and an OTP will be sent to your phone for validation to reset your password.

In case you need additional support, kindly contact our service desk team on servicedesk@tawifresh.com.